Terms and conditions

1. General terms and conditions of business and sale.
The following general conditions of contract and sale regulate all contractual relationships of sale and all commercial transactions that are concluded through the site www.nuagemma.it between BIOELITE S.R.L. and customers/consumers. The customer/consumer is to be understood as the natural person who concludes a contract for purposes unrelated to the business and/or professional activity possibly carried out. In this regard, the purchase for purposes other than those of direct consumption of the product is considered unlawful and not permitted by BIOELITE S.R.L.. For this reason, BIOELITE S.R.L. may, at any time, deny purchases and/or commercial transactions from its website www.nuagemma.it
The customer/consumer accepts the general conditions of contract and sale with the forwarding of the order once the procedure of filling the cart and, consequently, having concluded the choice of items on the site.

The customer/consumer has the obligation to read carefully the general conditions of contract and sale that in any case are understood to be read and understood with the forwarding of the order by the same. In any case, any change is made, for any reason and in any way, by the customer / consumer to these conditions will be rejected by BIOELITE S.R.L. unless it has specifically approved in writing.

2. Order and purchase procedure
The customer/consumer provides for the choice of products on the site www.nuagemma.it and when he has completed the choice passes into the checkout phase in two ways: the first is, if he has already purchased on the website, the login while the other is the registration of an account. Each customer who buys on the website www.nuagemma.it must be registered with a personal account. To register the account, the customer/consumer must enter personal data (name, surname, password that will also be used for future access, date of birth) and data of the address of residence, as well as the name and shipping address (name, surname, address, zip code, city, country, tax code, a telephone). The customer/consumer can also authenticate himself on the site through his Facebook account. Then he will choose the shipping method and choose one of the proposed methods of payment. Before confirming the purchase order will be summarized the unit cost of each product selected, the total cost in case of purchase of more products, the cost of additional costs based on the type of payment selected and the amount of shipping costs. By sending the order, the procedure is technically concluded and the customer expressly accepts the terms of contract and sale. Subsequently, the customer/consumer will receive in his inbox, entered during registration, the summary of his order. In this phase BIOELITE S.R.L. reserves the right to accept or not the order that can be rejected even if only and exclusively for the lack of data considered essential to the same. Once the purchase order has been confirmed, the customer will receive an e-mail confirming receipt and acceptance of the order, containing all the information on the products purchased, detailed information on the price, shipping costs, applicable taxes and means of payment. With the acceptance by BIOELITE S.R.L. the contract is concluded. Please note that images and descriptions relating to products are purely indicative and may differ from the actual product and are, of course, solely for illustrative purposes.

 3. Payment method
BIOELITE S.R.L. allows the payment of the ordered goods in the following ways and terms:
Bank transfer: you can make the payment of the order by bank transfer to the bank account in the name of BIOELITE S.R.L. The bank details of BIOELITE S.R.L. will be communicated in the last step of order confirmation where it will also be indicated the reason for the transfer to be inserted in the bank. The products ordered will be sent after receipt of the transfer by BIOELITE S.R.L. If the transfer is not received within 5 days from the order the same will be canceled. There are no surcharges for this method of payment.

Credit Card: you can pay with any card of any circuit.


4. Prices, packing, shipping and order shipping
The prices applied are those indicated on the website at the time of the purchase order by the Customer. The prices of the products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products. All prices are total; they include the cost of packaging and VAT.
In addition to the prices of the products must be added the shipping costs whose information is visible on the site. These costs, where present for orders with a lower value, will still be visible to the customer / consumer in the summary of the order.
BIOELITE S.R.L. sends shipments using primary national and international couriers duly authorized.
The delivery time, according to the provisions of art. 6 of Legislative Decree no. 206/2005, are on average 3 working days and are not more than 30 days from the day following that of transmission of the order. The invoice will be sent by e-mail to the customer / consumer, using the data entered by the customer during the registration of his account on the website.
The goods travel on behalf of and at the risk of the customer / consumer, BIOELITE S.R.L. will not be responsible for any delays or damage resulting from transport. In the event that the goods arrive visibly damaged, the customer / consumer has the obligation to withdraw the package by signing the receipt with reservation, otherwise you cannot request any refund to the courier. In the event of a refusal to ship, BIOELITE S.R.L. may require the customer the full amount of shipping costs and the cost incurred for the return to the sender of the same. The delivery terms indicated by BIOELITE S.R.L. refer to the products in stock and are not binding since they may be modified by BIOELITE S.R.L. for its own needs. BIOELITE S.R.L. reserves the right to deliver products relating to the same order in several deliveries without further charge to the customer. Special terms and conditions of delivery must be agreed in advance by email or telephone between the customer / consumer and BIOELITE S.R.L. and accepted by both parties. Any special offers or promotions proposed by BIOELITE S.R.L. are valid until the expiration of the same or until the exhaustion of the products being promoted.


5. Right of withdrawal
In accordance with Legislative Decree 206/2005 and Directive 2011/83/EU, the customer/consumer has the right to withdraw from the purchase contract and return the goods received, without any reason, within 14 working days, returning it to our warehouse.
If the goods have not yet been sent, you have the opportunity to withdraw from the contract by simply writing an email to customer service. In this case, the expiry date of the right of withdrawal is calculated by taking as first day the receipt of this text in writing. This form is only valid if the shipment is not already in preparation The goods must be returned, at the expense and care of the customer / consumer:
Corso Italia, 3 D/E/F, 12084 Mondovì CN
E-Mail: info@nuagemma.it
The cost of the returned goods will be paid within 30 days of the return of the goods and verification of their conformity, at no additional cost to the customer/consumer.
The right of withdrawal cannot be exercised and/or will not be effective in the following cases:
1 contracts for the supply of goods that have been specifically created for the needs of the customer / consumer and for which the production was required an individual choice clearly adapted to the personal needs of users; 
2 contracts for the supply of goods that can be quickly damaged and whose return has been made after the maximum date of return;
3 goods returned after the maximum return period;
4 sealed goods that are returned without seal;
5 open, used or tested edible or personal hygiene goods;
6 returned goods obviously open, used, tampered with, damaged;
7 goods purchased in multiple packages and returned only in part.


7. Privacy Policy
Data protection provisions are contained on the site, under "Privacy & Cookie Policy".


8. Amendments and/or additions to the general terms and conditions of business and sale
BIOELITE S.R.L. reserves the right to modify and/or supplement the general terms and conditions of the contract and also to adapt to new legal requirements. The customer/consumer has the obligation to read the conditions before each purchase taking into account that the new general conditions of contract and sale will be valid and effective at the time of publication on the site www.nuagemma.it. If any provision of these general conditions of contract and sale should be invalid, the same does not affect the other clauses that in any case remain valid and effective.


9. Applicable law and place of jurisdiction for settling disputes
These General Conditions of Contract and Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
In the event of disputes of any nature between BIOELITE S.R.L. and each customer / final consumer, arising from the General Conditions of Contract and Sale, the only place of jurisdiction is exclusively Cuneo.

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Telephone support for your purchases

To guide you in purchasing products, Nuagemma offers a telephone service with our specialized consultant.

Call 334 3932737.

The service is active from Monday to Friday at the following times 9.30-13.00 and 14-17.30.